Customer Services

Secure Online Accounts Portal

Access Your Account Information 24/7

You can access your account, view and download you current Electronic Bill (invoice), printout past bills and view unbilled calls for the current month. We do not issue, post or handle paper Bills in accordance with our Terms & Conditions .

Bills are prepared at least once a month. Each Bill is created in Acrobat Reader PDF format and uploaded to our online account platform within 10 working days after closure of the Billing Period. Please note: the presentation of an Electronic Bill may be adversely affected by equipment or conditions beyond the control of TelcoWorx.

Accessing Our Online Accounts Portal

To access your account information, you will need your account number and login password which we have previously emailed to you.

If you have your account number and login password and you wish to login to view your latest Bill, please click here or go to https://billing2.utilibill.com.au/fyi/CustomerPortal .

Lost Password

If you have lost or forgotten your password, simply complete the Online Account Enquiry Form.

Updating Your Customer Details

To advise us of your business details, please got t o our Online Account Enquiry Form.

Updating Your Payment Details

To advise us of your new bank/credit card direct debit details, please complete a Direct Debit Form.

Transferring Your Account To Another Entity

To transfer your account and services to another entity, please complete the Entity Transfer Form and fax back to us.